Shipping Policy

We strive to deliver your orders quickly and reliably. Below you will find our shipping terms:

Delivery Time & Shipping Costs

  • Standard Delivery: 6–14 business days

  • Free on orders over 80 Euros 

Handling Time

  • For in-stock items, please allow 1–4 additional business days for processing before your order is shipped.

  • Once your order has shipped, you will receive a tracking number via email.

Additional Information

  • Business days do not include weekends or public holidays.

  • Delivery times may vary due to factors beyond our control, such as carrier delays or customs processing.

Failed Delivery

We are not responsible for failed delivery attempts due to incorrect or incomplete information provided by the customer. This includes, but is not limited to:

  • Incorrect delivery address

  • Invalid phone number

  • Incorrect recipient name

In such cases, we unfortunately cannot provide a refund.

Updating Delivery Information

If you need to update your shipping address or contact details, please contact us as soon as possible. We typically respond within 24 hours—remember to check your spam folder if you don’t see our reply.

Delivery Delays

We do our best to deliver on time, but unexpected delays can sometimes occur due to circumstances beyond our control, such as:

  • Severe weather conditions

  • Customs processing delays

  • Carrier issues or logistical disruptions

  • High demand during peak seasons

If your shipment is delayed, we appreciate your patience and recommend tracking your order using the provided tracking information. If your order has not arrived within the estimated delivery time, please contact us for assistance.

If you have any questions about your order, please don’t hesitate to reach out to our customer support team.